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RESERVATIONS

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ABOUT RESERVATIONS

Kyoto Kitcho accepts reservations by online through reservation form.
Please note our reservation and cancellation policy below.
Customers wishing to make a reservation must first check and approve this policy.

* Regarding payment by credit card, the following credit cards are acceptable.
American Express, VISA, Master, Diners, DC, UC, JCB, Saison, Million

* We apologize for the inconvenience, but we occasionally close temporarily due to the current circumstances.

RESERVATION POLICY

Cancellation Policy

We require a cancellation fee as indicated below. (Exceptions are made for unavoidable circumstances)


《ArashiyamaHANA-Kitcho》

Same-day Cancellations
… 100% of the total cost

Previous day Cancellations
… 50% of the total cost

Five days before Cancellations
… 30% of the total cost


《ShokadoNagoya》

Same-day Cancellations
… 100% of the total cost

Previous day Cancellations
… 50% of the total cost


If we are unable to make contact with you by 30 minutes after your reserved time on the day of your reservation, it will be considered a cancellation.

Dietary Restrictions

Food Allergies and Dietary Preferences
If you or any member of your party have food allergies or ingredients you dislike, please inform us of the details for all guests at the time of reservation. We will do our best to accommodate your requests if consulted in advance.

Please note that requests made on the day of your visit may not be accommodated due to ingredient availability and preparation requirements. We appreciate your understanding.

We will also make every effort to accommodate vegan and vegetarian requests, as well as religious dietary requirements (such as halal or kosher). However, please understand that we may not be able to fully accommodate all such requests. We kindly ask that you contact us in advance so that we can advise you on the options available.

If you have any special dietary requirements, including those related to pregnancy, please consult with us in advance.

Dress Code

Attire and Fragrance
Our dress code is Smart Casual. We kindly ask guests to refrain from wearing overly casual attire such as shorts, sandals, or sportswear.

As fragrance is an important element in the appreciation of Japanese cuisine, we also ask that you refrain from wearing strong perfumes or heavily scented hair products, as these may interfere with the enjoyment of the cuisine's delicate aromas and flavors.

Privacy Policy

Management and Security of Personal Information
Our company will take measures to securely and appropriately manage personal information, using a server protected by a security system. We will endeavor to prevent the leakage of personal information and unauthorized access by external sources.